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TIBA Parking Systems, in association with Signature Control Systems, has been selected by the Columbus Regional Airport Authority to install a new Parking Revenue and Access Control System (PARCS) at J ohn Glenn Columbus International Airport (CMH) and nearby Rickenbacker International Airport (LCK). More than 7.3 million passengers utilized John Glenn International in 2016 a growth of 7.8% over the previous year. Following an $80 million terminal modernization investment completed in 2016, the airport authority is now focused on modernizing its parking operations.

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TIBA was selected to provide a complete, networked PARCS solution for the airport’s multi-level parking structure and 7 parking lots consisting of 74 exit and entrance lanes and 14,000 plus parking spaces.

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The new TIBA PARCS solution will also incorporate license plate recognition (LPR), to speed garage entries and exits in addition to an online billing platform to provide an easier, quicker and safer customer experience. TIBA’s complete PARCS solution offers unparalleled agility, tailored to the business needs of complex airport installations. TIBA PARCS uses advanced parking technologies to improve operational efficiency, build revenue, and enhance business intelligence.

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Java and Kotlin for Android and Objective-C & Swift for iOS.TIBA PARCS seamlessly integrates with third-party online services, such as parker loyalty programs, to create new business opportunities and to help guarantee investment security. On the developer side, the TeamViewer Mobile SDK supports the usual standard programming languages for the various operating system platforms, i.e. Flexible TeamViewer-supported support is also possible in low-bandwidth environments by using it in mobile networks from the 3rd generation (UMTS). The TeamViewer Mobile SDK supports iOS 12.0 and Android 5.0 upwards, so it can be used for apps on the most common smartphones. In addition, there are – currently exclusively for Android – control options for remote interaction with the app on the customer’s end device. If TeamViewer has been integrated into an app using the SDK, the support employee, after setting up a 256-bit AES encrypted, protected connection using an RSA Public/Private Key Exchange, has access to the user’s screen and sees the same as the user – until leaving or closing the application or support session to be supported. This enables companies to significantly improve the customer experience of their apps and offer remote support – in compliance with data protection regulations, efficiently and without any further effort on the part of the customer”. With the TeamViewer Mobile SDK, support becomes interactive. Until now, assistance for problem solutions within the app was usually only possible by displaying an error message and passing it onto the service team. The technology works invisibly in the background.Īlexander Post, Director Product Management at TeamViewer, explains: “Companies increasingly rely on their own apps so that customers can use their products and services on mobile devices.

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The SDK contains a collection of programming tools and libraries that allow developers to integrate the remote support functions of TeamViewer into their app as a white label solution – without much programming effort.įor companies, this means that they do not have to make any compromises, for example in the design of the support process or the corresponding app interface, in order to use the full range of functions. This protects the customer’s privacy and ensures GDPR compliance.

With the new Mobile SDK, TeamViewer offers a solution that ensures exactly that: if the smartphone user leaves the app to be supported, the screen contents on the support employee’s side are greyed out. It must be ensured that support staff cannot see any information outside the app they are supporting – for example in notifications or by switching to the home screen or an application. After all, the smartphone is nowadays a very private possession. Although possibilities exist for this, many companies are reluctant to offer such a service to their customers for privacy and data protection reasons. One way to provide quick support for the application is to remotely access the mobile device to check where the error is. Users get easily frustrated if an app doesn’t work properly. The new product enables companies to integrate TeamViewer’s remote support functions into their own mobile apps as a white label solution while meeting DSGVO requirements. TeamViewer introduced the TeamViewer Mobile SDK as part of its Tensor enterprise platform offering.

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